Real Foods Click & Collect Services
You can now choose from 2 different click and collect services here at Real Foods. Click below to choose the option that best suits you.
Real Foods Click & Collect Extra
• Order fresh, chilled and frozen with all your usual basics
• Pick a collection time up to 1 week in advance
• Collect your order at the time you chose
• Socially distanced collection available every Wednesday
Our new, expanded service enables you to order organic fresh fruit and vegetables, organic fresh greens, fresh drinks, chilled foods, eggs, fresh bread and other basics, for collection at our Broughton Street shop at a time of your choice.
Real Foods Click & Collect Classic
• Order all your usual ambient basics
• Choose which shop you want to collect from
• We will contact you when your order is ready
• Collect at a time that suits you withing the next 21 days
This service does not allow you to buy fresh, chilled or frozen products, but does allow you collect from our Tollcross shop if that suits you better.
Service Availability
• Available at our Broughton Street shop only
• Place your order up to 1 week in advance of collection
• Select a collection time 09:00 – 18:45 Tues – Sat
• Socially distanced collections 19:00 – 19:30 Wed
Service Availability
• Available at our Broughton Street and Tollcross shops
• Place your order any time
• We will contact you as soon as your order is ready
• You have up to 21 days to come and collect it
What can you order?
This service enables you to order:
• All ambient goods shown on our website
• These products are not available using this service: fresh organic fruit and vegetables, organic fresh greens, fresh drinks, chilled foods, eggs, fresh bread and frozen goods
• However, you are welcome to purchase these items separately in our stores when you come to collect anything else you might have ordered
Placing orders
Click here to shop Real Foods Click & Collect Extra
• There is an order quota and when that quota is full the service will close - this may be before 12 noon.
• Please be aware that there is a handling fee for all socially distanced Click & Collect Extra Orders. Orders 0-2.50kg are charged at £2.99. Orders 2.51kg-30kg are charged at £4.99. For orders collected within shop opening hours there are no handling fees.
Placing orders
You can place orders using our Real Foods Click & Collect Classic service at any time.
Click here to login or register and start shopping now.
Please note that this is not a same day service.
Confirmation of order
You will receive an email confirmation of your order once you have checked out.
Confirmation of order
You will receive an email confirmation of your order once you have checked out.
Stock availability
Stock is correct at time of ordering but is subject to change and some items may be sold out before orders are picked.
All orders will be fulfilled as far as possible with available stock.
Stock availability
If any of the items you have ordered are out of stock, we will send you an email with details, you can choose to cancel the out of stock item(s) and we will prepare it for collection the next day. Alternatively, if you are happy to wait, we will hold the order for up to 7 days to allow any outstanding items ordered to be included.
Collection of orders
• Orders will be ready for collection within the time slot chosen at the time of placing the order. You will not be able to collect the order outside of this time slot.
• This service is only available at 37 Broughton Street. For socially distanced collection please ring the bell on the main front door.
• Remember to bring your order number and photo ID for collection.
• Social distancing – Please remember to give customers and staff a minimum of 1 meter space in the shop or when queueing.
For our shops locations and opening times please see our store locator
Collection of orders
• When your order is available for collection we will confirm details of the chosen store address and opening times.
• Please do not visit to collect without first having received email confirmation that your order is ready for collection
• For collection of orders please bring a copy of your email, printed or electronic, and proof of ID
• Once your order is ready you will have 28 days in which to collect your order. You will receive a reminder email at 14 and 21 days.
For our shops locations and opening times please see our store locator
Can someone collect on my behalf?
You can ask someone else to collect the order for you but please give them a note confirming that you have asked them to collect it for you.
Please make sure anyone collecting on your behalf brings your order number with them.
Can someone collect on my behalf?
You can ask someone else to collect the order for you but please give them a note confirming that you have asked them to collect it for you.
Please make sure anyone collecting on your behalf brings your order number with them.
Non collection of orders
Orders not collected within the specified pick up time will be cancelled and goods returned to stock. The handling fee cannot be refunded in these instances.
Non collection of orders
Orders not collected within the specified period of time will be cancelled, goods returned to stock and your order value will be refunded.
We reserve the right to charge an administration fee for uncollected orders.
Click here for full terms and conditions.