Webshop customer service times
Mon-Thurs.................. 08:30-18:00
Fri............................... 08:30-17:00
Email: webshop@realfoods.co.uk

What Our Customers Have To Say

My complete order arrived promptly as usual. From the point of ordering to the arrival at my door, you provide an excellent service, thank you.
A. McLoughlin

Comment posted at 12:03 on 01/08/2016

Breakfast= organic porridge oats, with any dried fruit and seeds soaked OVERNIGHT in fruit juice..add some Chia and you wont need to eat for the rest of the day! I LOVE REALFOODS !

Comment posted at 01:05 on 10/07/2016

I was looking for something specific that I couldn't find in my own country nor could I find it on line. In my seemingly endless quest I suddenly stumbled upon Realfoods.co.uk, it felt like such a blessing. It was easy to order and the perfectly packed parcel arrived within a few days. Thank you!

Comment posted at 18:55 on 26/05/2016

I cannot fault this company. They have a varied selection of healthy and ethical produce, and deliver both packaged with care and haste. I wouldn't hesitate to recommend to anyone. Many thanks.

Comment posted at 13:41 on 07/04/2016

I just received my first order.  WOW!  I am so impressed with every aspect of my experience with this company.  I was blown away by the sheer choice of SO much good stuff all in one place.  I was then very pleased to have free delivery quite a distance away.  Then when it arrived sooner than expected, the packaging was simply brilliant.  SO much care and attention had been paid to my order and keeping it all safe - there was no way any damage could have been done!  And the fresh veg were like they had just been picked.  The organic turmeric (which I have for health reasons and have found super difficult to find) was not only the best, plumpest, freshest I'd ever seen, it was much cheaper than most and it was organic.  I will be a very regular customer from now on.  I'm delighted to have found you and have already told my family and friends.  Jacqui

Comment posted at 13:14 on 13/03/2016

I use Real Foods regularly as it is the only place where I can reliably get all of the ingredients that I need for the kinds of recipes that I use - some very unusual things, and organic wherever possible.
The website I find easy to use - the search box is handy, as is the list of my favourite items, and the recipes are excellent.
I recommend you to all of my clients (I am a nutritional therapist.

Comment posted by Lynn Young at 17:32 on 18/02/2016

was very impressed when I stumbled across this website more for the range of products as I have struggled to get a lot of products under one roof. This website has an amazing choice of products at competitive prices. Service is second to none very efficient and super speedy. My only little gripe is that PayPal isn't an option for payment but can forgive that. I also love the free p&p with orders over £29 as a lot of others it has to be £40 and over. The ONLY item I need to purchase elsewhere is organic almond butter which I can buy for 3.32 a jar as I go through one jar a week!! So need cheapest price.
Will absolutely shop in future on this site for my other ingredients

Comment posted at 20:52 on 16/01/2016

Veggies and fruits are very good quality, prices cheaper or the same as in supermarkets. Very convenient and easy way to do the shopping.

Comment posted at 13:30 on 18/11/2015

superb quality of fresh organic fruit and veg. compared to other websites i tried in past that is no 1 scottish organic food supplier.

Comment posted at 21:08 on 17/11/2015

Very pleased with the range of products and specially with the delivery. Thank you!

Comment posted at 20:23 on 07/10/2015

very pleased with fast delivery and fresh produce,

Comment posted by treaza at 10:11 on 21/08/2015

I've been using realFOODS for some time now and found them reliable.  They have a good, varied stock and delivery is good.  It is unreasonable to expect them to stock every item, but when they have to get products in, it is done in good time.  The free delivery over £29. is also very good.

Comment posted at 09:48 on 01/05/2015

Absolutely top service, once again. Ordered Sunday night, delivered lunchtime Tuesday in Aberdeen. Thanks for an excellent service.

Comment posted at 13:51 on 24/03/2015

I have just made my third order with Real Foods. My first two orders were very well packed, and everything arrived safely. I am impressed with the choice of the items available on the website. As a newcomer, I had a few queries to begin with, and Fiona at Customer Services explained things very clearly to me in a patient, friendly and helpful way.

Comment posted by Mrs June Lawrence at 19:24 on 13/03/2015

this is a great site they kept me informed throughout my order and fast efficient delivery I will be using again thank you for your great service

Comment posted at 18:31 on 03/02/2015

I have a few things to say about realfoods.co.uk:

-Really well built website - the layout: very easy to find what you are looking for. Even easier than navigating through specific tabs + links, is to use the search… which never fails =D
-The website has a health advice section, recipes and even opportunities for employment !
-This is the best website to find ALL my goodies, whether its chocolate, kombucha, superfoods, fruits, vegetables, supplements, baking supplies etc., realfoods.co.uk probably has it ! Amazing quality and the delivery is usually 1 day after dispatch ! How great is that ?!
All in all I love this website and it is the go to website that I use whenever I want to purchase £30-£60 worth of different items that other websites do not offer. And the fact that the delivery is so quick, is even more worth it !

So glad I found this website !

Comment posted by will13 at 14:30 on 11/01/2015

For online orders your website is very user friendly, clear and easy to navigate. A pleasure to work with. I like that you offer recipes and that I can save my basket until I am ready to order. The look of the site is attractive, appropriately pitched to convey your ethical standards, clean looking and yet professional.  Well done!

Comment posted at 18:44 on 01/12/2014

I have just received my second order from the company. To say I’m happy with the company, customer service and products would be an understatement!
What a huge collection of products on offer, I'm especially fond of the noodle section. I had been looking for Kelp noodles for some time and found them elsewhere, the same packet, size, and same company for almost double the price that Real Foods charge! Also they have a really nice range or products that I can’t easily get hold of locally and because of the really good prises I’m more inclined to try more products.
I also expected the delivery to be a standard 3- 5 working days, but ordered and delivered within two days and free as I ordered over their threshold! Fantastic.
I won’t be going anywhere else from now on!

Comment posted by danielleStewart at 13:55 on 21/11/2014

So glad I found you... much cheaper spices for my needs.. saves me buying from all sorts of places.

Comment posted by gavinjconway at 19:09 on 20/11/2014

Good stock of products at really good prices.  Speedy dispatch.  I'm going to recommend this site to my son.

Comment posted at 15:51 on 07/11/2014

very easy to navigate around the site , pleasing on the eye
a cornucopia of products to purchase - informative too with
the articles that one can peruse ...
very impressed with the level of service from the vendor ( in a word
( or 2 ) exceptionally efficient

Comment posted by sentient1 at 20:58 on 23/10/2014

I am happy I found this website as I had been buying separate items from different companies online but Realfoods is now the one I use so I get everything in one place and I love these products as there is no shop like this anywhere near to where I live,this is a great service so thank you

Comment posted at 20:38 on 29/09/2014

This is a great site, easy to use, well stocked and good communications regarding orders, fast postage for their beautiful products. Thank you.

Comment posted at 16:23 on 20/09/2014

This company is a joy to buy from, prompt service, very responsive. Items are always packaged well and most importantly prices are right! My pleasure to support this company and I highly recommend.

Comment posted by cefrank at 14:21 on 01/08/2014

Very quick delivery, great service too.

Comment posted at 18:55 on 24/07/2014

I love this shop nothing is ever too much trouble. I always chop and change my orders at the last minute and the staff are so helpful and obliging. The stock is absolutely amazing and having to be gluten free all of a sudden this shop has been my most helpful find during my annoying journey from normal eating to gluten free eating. Everything I need is under one roof here!. The delivery speed is excellent and everything has always arrived in perfect condition. I will keep shopping here forever , I just wish we had a shop in Leeds because it looks lovely I would honestly do my weekly shop there if i could. Brilliant shop !

Comment posted by peaches at 17:15 on 05/06/2014

Having altered my diet to Gluten Free, this is the best source of home baking products with virtually everything in one place, and good prices to match. Easy to navigate and use, as any good website should be.

Comment posted at 12:45 on 16/05/2014

Excellent customer service. Very fast delivery. Very good packaging. Definitely recommend this website to anyone looking for REAL FOOD.

Comment posted at 18:09 on 08/05/2014

Excellent service.  Very quick delivery. Spot on.

Comment posted at 18:25 on 04/05/2014

This is the best site for health foods and they are superb suppliers - packing is the best and the products are so, so good. Fast delivery and just what you need.  

Comment posted at 16:02 on 05/03/2014

I would definitely use this website again and will surely recommend it to all my friends. i have no complaints and can only praise the employees for offering the best customer service I have ever experienced. Emails were answered almost immediately and I was even permitted to remove an item from my order (before dispatch, obviously). All my products arrived as expected and delivery was quick. Keep up the great work!

Comment posted at 15:38 on 01/03/2014

My order was received 1 day after it was dispatched, this is excellent service and highly recommended thank you to all at Real Foods

Comment posted at 13:41 on 19/02/2014

Very, very pleased with the service.
All items were delivered with the minimum of packaging, the fresh produce was of top notch quality and the prices are very reasonable.
Two small items were missing from my order but my order was extremely large, and after emailing my issue it was sorted in double quick time.
Can't fault this site and really happy I found it, I will be doing my main grocery shop here from now on!

Comment posted at 08:32 on 13/02/2014

Easy to find what I wanted, very easy to order. Friendly staff on the end of the phone who were knowledgeable about the products and alternative options for some which were out of stock.  Just wish the website was mobile-friendly!

Comment posted by RCheesley at 00:09 on 17/01/2014

I love this website - only improvement would be if we could know if a product is out of stock before ordering, as many of my orders have been delayed waiting for items to come in. I'd prefer to choose whether I order it and wait, or order it next time to recieve my order quicker. Otherwise, all great products and excellent variety.

Comment posted by vanilabox at 16:32 on 04/01/2014

Excellent service!!! Fast delivery!!!

Comment posted by anaisabel28 at 19:38 on 17/12/2013

My order arrived in less than 24 hours. Everything was packed superbly, and all the products (a mix of toiletries and food groceries) looked good, even the brands I was trying for the first time. The prices were also reasonable and you can't beat free shipping! (for orders>£24). Thanks very much!

Comment posted at 19:56 on 04/12/2013

Amazing company. Their operations are very sustainable and they also offer a great range of products. Very good customer service, they are a first class business. It is a pleasure to do business with you and I thank you so much for what you do for the people and the environment by supporting organic products!

Comment posted at 20:14 on 30/10/2013

I recieved my order within 1 day of it being posted. Well packaged. The greens were top quality and very fresh, the dried fruit was lovely too. I will be using Real Foods again and have no hesitation in recommending them.

Comment posted at 11:12 on 24/10/2013

Excellent store. You should open one in South West London as well!

Comment posted by teddington at 20:07 on 21/10/2013

Last week I baked my cakes (I make five each year for family and friends) using, as always, your ingredients and the lovely recipe I picked up from your shop more years ago than I care to admit to!  I'll be in over the weekend to buy the marzipan.  Thank you for such a great recipe, still going strong.

Comment posted by Jean Grier at 10:10 on 08/10/2013

I used to shop at Real Foods when I lived in Edinburgh and was very pleased to stumble across their excellent webshop. Its easy to find what you need with the search options, I can even filter out anything not gluten free for example. The Favourites and Previous orders lists are very useful too, and items are always  wrapped carefully in recycled packaging and sent very quickly.

Comment posted at 13:44 on 21/09/2013

I have just placed my third order from this excellent site. I live on the Isle of Skye and choice is very limited. Real foods gives me a chance to try many varieties. Post and packing is also the same as mainland which is a great bonus.

Comment posted by trachebabe at 21:40 on 19/09/2013

We placed our first order with Real Foods at the beginning of a Bank Holiday weekend and a Post Office strike. Despite that our full order arrived on Tuesday. The order was really well packaged with many of the items individually wrapped.
We will be definitely be placing more orders with Real Foods and we would strongly recommend their products and service.

We will place another order with you soon.


Comment posted by Dennis and Jessica Hollinghurst. at 16:45 on 17/09/2013

Good prices, excellent service, fast delivery. Many thanks.

Comment posted at 14:59 on 21/08/2013

Service is absolutely immaculate! Could not have asked for any better!

Comment posted by Hamidaj01 at 04:29 on 22/07/2013

Excellent delivery and service. A great find.

Comment posted at 19:19 on 16/07/2013

I am very pleased I found Real Foods health shop online.  The website is very good, ordering is easy, the items I purchased were packaged professionally and delivery was timely.  I couldn't ask for more.  This is my second order and I will be ordering again in the future.

Comment posted at 14:10 on 22/06/2013

I really love your almonds...! Very happy with everything.

Comment posted at 23:40 on 05/06/2013

The best alternative to the now gone Julian Graves!

Comment posted at 15:23 on 05/06/2013

Everything about realfoods is wonderful its like heaven on earth.

Comment posted at 15:12 on 06/04/2013

Super company supplies the very best if you cant find it here you probably wont find it anywhere, excellent service I just cant fault them. My suggestion is that they give regular customers an option to save their favourite items when logged in to make it easy to shop next time. Mind you everything I have bought so far is a favourite.  Brilliant keep up the good work and we will all be healthier.

Comment posted at 18:53 on 14/03/2013

Love your company and your prices ! Great availability of organic fresh foods, yummy :D Love and peace xxx

Comment posted at 17:12 on 24/02/2013

Great service and great healthy products. I would recommend realfoods to my friends. Thony irwan,Indonesia

Comment posted at 00:13 on 23/02/2013

As a gluten-free vegan, food shopping can be a bit of a misery. So thrilled with the amount of great wholesome foods available at good prices, and delivery was very fast indeed.

Comment posted at 15:20 on 08/02/2013

Great website, great choice and customer service second to none. Keep up the good work.
Decko..

Comment posted by Decko at 20:25 on 02/02/2013

Thank you for keeping us informed, we have received the chocolate this morning.

Thank you for all your help with this project.

Thanks

Comment posted by C at 09:46 on 16/11/2012

Currants arrived today! Thank you for all your help and I hope we can do business again in the future.

Comment posted by AS at 09:46 on 16/11/2012

I don't usually write to shops like this - but I just wanted to say that I am thoroughly impressed with the service from your shop - and I am very happy with my purchases - I am only sad I did not know about your website earlier!

Thanks again,

Comment posted by G at 09:46 on 16/11/2012

I received my order today and wanted to let you know how delighted I am with your service. You have a great range of products and the delivery was free and extremely quick. Not only will I be using your company again, I will be recommending you to friends and family.

Kind regards,

Comment posted by SR at 09:45 on 16/11/2012

I've just placed my first order with you and have been having a look around your site - it's fabulous, and I really appreciate all the excellent recipes you have so kindly provided.  Can't wait to try some!

I would be very interested to hear if you ever open a shop in Inverness - I will be one of your first customers.

Looking forward to receiving your items.

With kind regards,

Comment posted by GH at 09:45 on 16/11/2012

Many thanks for another safe and promptly delivered order (arrived 1st Sept).

Well timed, had got down to my last spoonful of cocoa powder.  :-)

Best Wishes,

Comment posted by SN at 09:45 on 16/11/2012

Thanks so much Sarah really very helpful as always!

Comment posted by T at 09:45 on 16/11/2012

I just want to say thank you for the bee pollen which I have just received.

Best regards

Comment posted by ML at 09:45 on 16/11/2012

Thank you very much, I plan to be a regular customer of your online shop as I cannot get this kind of stuff at this great price in Glasgow.

Regards

Comment posted by S at 09:45 on 16/11/2012

The order arrived safely today – thank you very much for this.  I was especially grateful for the way you attended to the details of my delivery request, arranged on the telephone at the beginning of the month.  We arrived home from holiday on Monday 26th September and as you promised, you despatched my order on the same day.  This was extremely helpful to me and leaves me very impressed by your efficiency and customer care.

So thank you again – I have recorded the ‘Real Foods’ details for future reference!

Yours

Comment posted by C at 09:44 on 16/11/2012

Just to let you know the parcel arrived just now.  Lovely stuff in perfect order.  Many thanks!

Sorting out my order for next week now!

Kind regards

Comment posted by D at 09:44 on 16/11/2012

Thank you for my order, I am very happy with it.

Comment posted by SP at 09:44 on 16/11/2012

Thank you so much for such quick reply and understanding.

I am really happy I can shop online in Real Foods as there is not much choice of organic food here where I live.

Kind regards,

Comment posted by AP at 09:44 on 16/11/2012

I just wanted to let you know my order of 6 jars of barleycup arrived safely this morning . I just wanted to say thank you very much for the excellent service .

Many thanks and kind regards ,

Comment posted by B at 09:44 on 16/11/2012

Thank you very much for your help and your confirmatory e-mail.  Your efficiency is much appreciated.

I wish I had found your website sooner as I have ended up paying a ridiculous price for these cherries in Waitrose.

Kind regards to all at Real Foods

Comment posted by ED at 09:43 on 16/11/2012

I managed to block my account because I am impatient, and a very nice (working late) IT lady helped me and unblocked it so I wanted to send a quick e-mail to say thank you!

I promise I won't block my account again!

Comment posted by KA at 09:43 on 16/11/2012

Many thanks for safe delivery of my order which arrived yesterday (13th).

The excellent service your online shop has provided is much appreciated.

Thanks to all staff involved.

Kind Regards,

Comment posted by SN at 09:43 on 16/11/2012

Sarah comes across as a happy, pleasant and helpful person who has made my purchase easy and trouble free. This is an important statement as customer service in this country has been lacking now for the best part of a decade and it is refreshing to have been served by an employee such as Sarah.

I look forward to my order arriving and also to placing my next order.

All the best and good health

Comment posted by DR at 09:42 on 16/11/2012

Everything looks great.  I have had such a struggle finding vegan Worcester sauce anywhere else - really pleased. Safely delivered but it took a little longer than I expected.  Thanks.

Comment posted at 09:34 on 23/10/2012

Excellent service :)

Comment posted by xpeacex at 18:30 on 03/10/2012

This site really is amazing! Great value , choice and service. Can not help but tell anyone who will listen. Thank you x

Comment posted by Letloose84 at 04:03 on 29/08/2012

Thanks again for a very friendly and efficient  service

Les Jacobs
South Cambridgeshire

Comment posted at 10:48 on 08/08/2012

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