Free delivery for all UK mainland orders over £29

UK mainland delivery

Weight Orders over £29 Orders under £29
0 - 2.75kg FREE £2.99
2.76kg - 30kg FREE £4.99
These charges exclude bulk wholesale orders

 

Our UK deliveries will normally take between 3 and 6 working days to arrive.

 

Bulk wholesale deliveries

All bulk wholesale deliveries are at cost and excluded from free delivery.

Weight Delivery charge
0 - 2.50kg £3.32 per unit
£3.32 per item up to a maximum charge of £9.96
2.56kg - 25kg £4.95 per unit

 

 

UK Islands (including Northern Ireland)

Orders over £29.00 sent to UK Islands (including Northern Ireland) will have the basic rate charge paid by Real Foods but will incur delivery surcharges in line with haulier charges to Real Foods

For more information on deliveries to UK Islands (including Northern Island) please see our Help Centre

 

Orders to EU and other countries

Orders to EU and other countries are sent via Royal Mail, Parcelforce Worldwide or international carriers and incur delivery charges.

Please thoroughly check the destination country’s customs regulations. VAT and customs charges of the destination country are the customer’s responsibility if goods are purchased for delivery outside the UK. For further information please follow this link to our Terms and Conditions.

For more information on deliveries to EU and other countries please see our Help Centre

 

When do we send out parcels?

Orders placed by midnight on day 1 are picked overnight and processed the following day (day 2). Providing all items ordered are in-stock, we dispatch your goods on day 2 using a 24hr delivery service (if available to your location) and your order should be with you on day 3. Orders are delivered Monday - Friday only between 9 am - 6 pm. If there is a stock availability issue we will email you to inform you and will hold your order for up to 7 days unless you instruct us to do otherwise.

Your order should be with you 3 to 6 working days after it is placed unless you contact us to let us know that you would like the order to be held for an out of stock item.

 

When do we send out parcels containing Fresh Fruits & Vegetables?

At Real Foods we take pride in ensuring all of our Fruits and Vegetables are sent the same day that they arrive to us, your order will be sent on either Tuesday, Wednesday or Thursday with delivery the following day (except if you live in an area that does not qualify for 24-hour service).

All orders are fulfilled in the order they are received.

Orders placed up until midnight on Wednesday will be fulfilled that week. All orders received after this time will be fulfilled the following week.

We strive to fulfil all orders as much as possible; however, due to changes in crops and seasons, some items may be unavailable. If this is the case, we will send all items that are available to you and cancel the remaining items.

Fruits and Vegetables that are sold by the weight will be fulfilled as close to your requested weight as possible. There are some items (Squash, Watermelon, Turnips, Cabbage, Celeriac, etc.) that may be too large and cannot be split. If this is the case, we will fulfil the total weight as much as possible.

Example: If 2 x 1kg of Squash is ordered and the smallest Squash available is 2kg, we will send this item to fulfil your order.

 

Delivery Addresses

It is critically important that the full delivery address is entered correctly including the correct postcode. Couriers will not consider compensation for items lost unless the delivery address and postcode are 100% correct.

Real Foods cannot be held responsible for items lost where an incorrect delivery address has been provided.

 

Bank and public holidays

Our couriers do not collect or deliver on bank and public holidays. Please see the details below of upcoming holidays. We do still work on these days (except Christmas and Boxing Day) so your order will still be processed or packed but we cannot send out until the following day.

 

2016/2017
2 January 2017 Friday New Year’s Day
14 April 2017 Friday Good Friday
17 April 2017 Monday Easter Monday
1 May 2017 Monday Early May bank holiday
29 May 2017 Monday Spring bank holiday
7 August 2017 Monday Summer bank holiday
25 December 2017 Monday Christmas Day
26 December 2017 Tuesday Boxing Day
1 January 2018 Monday New Years day
2 January 2018 Tuesday 2nd Scottish New Year Bank Holiday day