Webshop customer service times
Mon-Thurs.................. 08:30-18:00
Fri............................... 08:30-17:00
Email: webshop@realfoods.co.uk

Delivering Your Products

Delivery information

  • Orders over £29.00 are sent FREE to all GB mainland and Skye addresses

(**please see exception below)

  • All UK mainland orders are dispatched on a 24hr service (not available in all locations)

  • Orders over £29.00 sent to UK Islands (including Northern Ireland) will have the basic rate charge paid by Real Foods but will incur delivery surcharges in line with haulier charges to Real Foods

  • Orders to EU and other countries are sent via Royal Mail, Parcelforce Worldwide or international carriers and incur delivery charges.

Every effort is made to ensure that the estimated delivery charge added at the time of ordering is as accurate as possible, however, there may be times when it is necessary to amend these charges before delivery. If this is the case you will be contacted by our customer service staff and informed of the new charge.

How and when do we send your parcels?

  • At Real Foods all our orders are carefully packed, using recycled materials wherever possible. All of our shipping is handled by Royal Mail, UK Mail and Parcelforce.
  • Sending parcels by these reliable carriers ensures that your products are with you at the earliest opportunity and can be tracked from dispatch to your selected delivery address.
  • Orders placed by 7pm on day 1 are picked overnight and processed the following day (day 2).  Providing all items ordered are in-stock, we dispatch your goods on day 2 using a 24hr delivery service (if available to your location) and your order should be with you on day 3. Orders are delivered Monday - Friday only between 9 am - 6pm. If there is a stock availability issue we will email you to inform you and will hold your order for up to 7 days unless you instruct us to do otherwise.

When do we send your Fresh Fruits & Vegetables?

  • At Real Foods we take pride in ensuring all of our Fruits and Vegetables are sent the same day that they arrive to us, this ensures the greatest freshness to you.
  • Our Fresh deliveries arrive Tuesday - Thursday, with Tuesday being a small delivery and Wednesday and Thursday being are large deliveries of fresh items. This means your order will be sent on either Tuesday, Wednesday or Thursday with delivery the following day (except if you live in an area that does not qualify for 24 hour service).
  • All orders are fulfilled in the order they are received.
  • Orders placed up until midnight on Wednesday will be fulfilled that week. All orders received after this time will be fulfilled the following week.
  • We strive to fulfil all orders as much as possible; however, due to changes in crops and seasons, some items may be unavailable. If this is the case, we will send all items that are available to you and cancel the remaining items.
  • Fruits and Vegetables that are sold by the weight will be fulfilled as close to your requested weight as possible. There are some items (Squash, Watermelon, Turnips, Cabbage, Celeriac, etc..) that may be too large and cannot be split. If this is the case, we will fulfil the total weight as much as possible. Example: If 2 x 1kg of Squash is ordered and the smallest Squash available is 2kg, we will send this item to fulfil your order.
  • All Fruits and Vegetables are Organic and may vary in size.

How much do we charge you?

  • If you live in the GB mainland, we don't charge you at all for delivery if your order is over £29.00 **unless you buy one of our bulk items that do incur a delivery charge of £4.95 per unit. These are clearly labelled as "Wholesale" in the shop.
  • If you live on a UK island or in Northern Ireland and if your order is over £29.00, Real Foods will pay the basic delivery charge as for GB mainland orders, however, these deliveries will incur the surcharge that the haulier companies charge Real Foods for the delivery. (Please refer to Terms and Conditions for more information)
  • If you live outside UK then we charge you in the same way we are charged - by weight - we think it's only fair.
  • If you live in the GB mainland and your order is under £29, you will be charged by the weight of the goods. Prices start at £1.15 for a small letter under 100 grams up to 30 kgs for £6.47. The basket will always add the delivery costs to show clearly before the order is placed.

Delivery Addresses

  • It is critically important that the full delivery address is entered correctly including the correct postcode. Royal Mail will not consider compensation for items lost unless the delivery address and postcode are 100% correct.

Real Foods cannot be held responsible for items lost where an incorrect delivery address has been provided.

Bank and public holidays

Our couriers do not collect or deliver on bank and public holidays. Please see the details below of upcoming holidays. We do still work on these days (except Christmas and Boxing Day) so your order will still be processed or packed but we cannot send out until the following day.

2016
1 January Friday New Year’s Day
1 April Friday Good Friday
4 April Monday Easter Monday
2 May Monday Early May bank holiday
30 May Monday Spring bank holiday
29 August Monday Summer bank holiday
26 December Monday Christmas Day (substitute day)
27 December Tuesday Boxing Day (substitute day)


 

 

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