Webshop customer service times
Mon-Thurs.................. 08:30-18:00
Fri............................... 08:30-17:00
Email: webshop@realfoods.co.uk

Orders

How do we process your orders?

Here is an overview of how orders work from beginning to end. There's some advice for you and a guide to what we do when we receive your order. So here's how it's done.

Your Part

Create an Account

You are welcome to browse our site for as long as you need to - browse our products, read the comprehensive information, add items to your basket. You don't need to register for this.

If you want to buy you need to register. Click Create New Account, complete all of the details and click the Create User button.

Fill in the details you are happy to share with us. Remember an address will be essential if you want a delivery from us. When it is complete just click the Finish button. You will then be sent an email confirming your registration. Now you can buy.

Find what you want to buy

The next thing is to find what you're looking for. This can be done in many ways:

1) By Category

On the home page choose and then click on one of the sections listed in the centre of the screen. You will be presented with a list of sections. Click on one and browse the product list.

To return to where you were click the Back button at the top right of the list.

Alternatively use the tabs along the top of the site or the list at the left side of the site to navigate through the different categories of products available.

2) Quick Search

Use our comprehensive search facility by typing in what you're looking for in the Search box. Click the Go button. Any results found will be listed for you.

If you want to filter your results to show only certain types of products, check the boxes under the search product before clicking Go.

If you know the name of the manufacturer, put it in the brand name section below the filters. All products from them can be found.

If you need further information on any of the products click on the product name or image and you will then be taken to the Product Details page. Here you will find all of the information you need relating to the product including

  • A detailed description
  • A list of the main ingredients
  • A larger image

Add to your Basket

When you have found the products you want to buy click the Add button.

You will see the product being placed in your Basket on the right of the screen.

If you would like to order more than one of a particular product, simply enter the number you want to purchase in the quantity box before clicking the Add button.

If you change your mind about ordering a product, you can delete it by clicking the red X next to the product in the basket.

If you want to alter the quantities of any product, you will be able to do so during the checkout procedure. Alternatively click on the View Basket button as this takes you to a page where you can see all the items in your basket and also amend the quantities.

From your basket you may either click Continue Shopping to return to the shop and add more products to your basket, or click Proceed to progress through checkout.

Checkout

Once you have added the products and quantities you want to your basket then click Checkout button.

If you're not logged in you will be asked to do so, and then you will be shown a Delivery address.

If this not the address you want the goods to be delivered to, then please enter the correct address details.

If the delivery address is not the same as the billing address (this must be the address your payment card is registered at) please check the box under ‘Billing Address’. Now enter the correct billing address.

Once the details are correct, click the Proceed button. (If you want to make a last minute change to your basket, click the Amend Basket button).

1) Place Your Order

Review the items and quantities you are ordering and check the delivery and billing addresses are correct. If you wish to change them at this point click the Change Your Details button. To change your basket you must then click the Amend Basket button. There is a section called comments. Please put in any special requests, for example if you need the goods by a specific date, are on holiday or wish to purchase an item that is not showing as available in the webshop. A member of staff will contact you to arrange your request.

2) Payment Method

We accept all major debit and credit cards with the exception of American Express. We do not currently accept Paypal.

3) Confirm Order

If everything is OK then tick the box I agree to Terms (make sure you've read them first!) and then click the Confirm Order Now button.

That's it, you're done. Now it's up to us.

Our Part

As soon as we receive your order we begin the processing. It's all very simple and straightforward and you'll be kept up-to-date throughout.

1) Receive Order

We process all orders received before 18.00 on that day (see our Delivery section for exceptions). Any orders received after this time are processed the following day. We collate all of the orders up until that point and check stock availability. We then process each order individually. All of the items are picked, packaged and stored ready for shipping. If any items are temporarily out of stock you will receive an Order Update email letting you know.

2) Dispatch Order

Each week day Parcelforce collects all parcels weighing over a kilo. Each parcel is sent with 24 hr delivery unless it is international. Parcelforce will make 2 attempts at delivery and then leave a note and drop your parcel off to the nearest Post Office. Parcels under a kilo are sent by the Royal Mail 1st Class. You will then receive an Order Update email letting you know your order has been dispatched. If you have specific dates you need it by, do let us know in the comments section of your order.

For orders with perishable vegetables and fruit, we send them out on a Wednesday or Thursday so that they arrive in decent condition for the weekend. Our fresh fruit and vegetable order arrives on Tuesday evening.

3) Complete Order

When your parcel is ready for dispatch we will then take payment from your card. This is not done until your order is completed and in the post. You will then receive an Order Update email letting you know that the order is complete.

That's it. Very simple and straightforward. There are two other stages that you need to be aware of and these are covered in detail in our Returns and Cancellations sections. Any questions not covered? Email us or pop a note in the comments section of your order and we'll get in touch to help.

Filter your shop

See our:
Full Vegetarian Shop (10135):
Vegan Shop (6926):
Organic Shop (4105):
Gluten-Free Shop (1443):
Raw Shop (732):
Fairtrade Shop (443):

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